Last updated: July, 2025
Thank you for shopping with Rupyaka.com. We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
1. Returns
- We accept returns within 7 days of delivery.
- To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- It must also be in the original packaging with all tags, labels, and accessories intact.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as “Final Sale” or “Non-Returnable”
- Gift cards
- Personalized or custom-made items
- Intimate or sanitary goods (for hygiene reasons)
3. Return Process
- To initiate a return, please contact us at infosialkoti@gmail.com within 7 days of receiving your order.
- Include your order number, reason for return, and clear photos (if applicable).
- Once your return is approved, we will provide instructions on how and where to send your item.
Note: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item sent by us.
4. Refunds
- After we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Please note that it may take additional time for your bank or credit card company to process and post the refund.
5. Exchanges
- We currently do not offer direct exchanges. If you need a different item, please return your original item for a refund and place a new order.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at infosialkoti@gmail.com with your order number and photos of the product.
- We will arrange for a replacement or issue a full refund, including return shipping costs where applicable.
7. Late or Missing Refunds
If you haven’t received your refund after the specified time:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at infosialkoti@gmail.com.
8. Contact Us
If you have any questions about our return and refund policy, please reach out to us at:
Address:
First Floor, Hardhian Singh Road, Karol Bagh, New Delhi
Email:
infosialkoti@gmail.com